With five locations spread across California and Arizona, W.L. Butler was forced to deploy two carrier providers for the coverage they needed. However, juggling multiple relationships and different carrier processes proved tedious for the company’s IT and Accounting departments.
“The eMOBUS™ Electronic Mobility Management platform reduced the time spent managing mobile devices to around 5 hours per month. This reduction in man-hours has a direct cost savings of approximately $10,000 per year,” said Gary Sciuto, IT Manager- W.L. Butler, “In addition, we have seen a reduction in our direct billing costs by 29%, adding another $96,000k in savings per year.”
The eMOBUS™ platform allowed W. L. Butler to streamline both Verizon and AT&T configurations through one system, reducing redundancy and operational workload.
Poor account visibility lead to ballooning minute usage, incompatible plans, and a buildup of unused lines. Without proper documentation and accountability, it was challenging for W.L. Butler to dispute carrier billing discrepancies. W.L. Butler could not afford to waste any more time on bill reconciliation, or tracking plans, users, and cellular inventory with more important issues to address. Confused, exhausted, and frustrated with poor carrier customer service, Gary reached out to eMOBUS™.
Gary explains, “Before eMOBUS™, my IT department was collectively spending 40 hours per month on managing cellular logistics, reconciling bills, and dealing with carrier customer service representatives claims. In addition, our cellular costs were continually increasing due to a lack of communication and responsiveness from my AT&T and Verizon reps.”
As IT Manager, Gary looks for cost-effective and creative ways to reduce costs for the company. After assessing the staggering amount of time wasted on cellular management, he began searching for a solution.
“The carriers provided web based management which they claimed would provide all the stats and information we needed, but what they provided either never worked or was very basic and left us with little information to assess our over charges or troubleshoot phone issues. In addition the carriers seemed to routinely break the sites and would push us to use the reps who were completely unresponsive to our needs” claims Gary. “eMOBUS’ responsive business process outsourcing partner model allows us to minimize time spent on wireless, so we can maximize the most out of our existing resources.”
Management is better able to observe each employee’s out-of-compliance usage through the customizable eMOBUS™ dashboards. Itemized additional usage charges are just one of the many reports available through the applications reporting.
About W.L. Butler
ENR Top 400 General Contractor, W. L. Butler Construction, is a full-service general contractor committed to “building our client’s vision” by creating relationships and providing superior quality that exceeds expectations. Reputation and versatility has afforded W.L. Butler the opportunity to collaborate with developers, subcontractors, and owners on thousands of projects since 1975.