Taking the Work Out of Cellular Management

The Client: NetSuite Inc. is a leading vendor of on-demand, integrated business management software suites for midsize businesses and divisions of large companies. NetSuite enables mid-market companies to manage core business operations in a single system, which includes accounting / enterprise resource planning (ERP), customer relationship management (CRM), and ecommerce. NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into up-to-date, role-specific business information. For more information about NetSuite Inc., please visit www.netsuite.com.

The Results:

eMOBUS' Electronic Mobility Management service provides continuous bill optimization, on-demand account visibility and the added convenience and safety of a hosted relationship. The business processes outsourcing model allows organizations to minimize time spent managing cellular so they can focus on their core competencies. eMOBUS™ was the obvious choice for mobility management, helping Netsuite reduce their workload, reduce billing costs, and improve account visibility. eMOBUS™ not only simplifies billing and order processes, Electronic Mobility Management ensures that accounts are managed in the customer’s best interest. "By deploying Electronic Mobility Management, we gained back half of our IT labor that was lost to cellular issues, while cutting direct billing costs by 23%." states, Maurice Smallwood, VP of IT.

The Challenges:

Carriers bundle packages of minutes, data, and text messaging plans, making account management so difficult to work through that most companies don't invest the resources to properly manage it. Because carriers do not have processes in place to prevent adverse and unnecessary charges, this results in variable monthly costs, confusing and lengthy invoices and customer dissatisfaction. For most organizations, cellular management comes secondary to business. In a rapidly growing environment, cellular is an even lower priority, almost completely neglected. For Netsuite, one of Silicon Valley's fastest growing companies, cellular management quietly grew into a time-consuming burden and overwhelming line item. Maurice claims that 20% of his IT department’s time was spent on maintaining devices, waiting for carrier customer service, and negotiating billing-related cellular issues. "Managing mobility was never high on my to-do list," states Mr. Smallwood. "However, when my team informed me how much time they were spending daily on cellular tasks, I realized I had to take action."

The Solution:

eMOBUS™ allowed Netsuite to take the guesswork out of mobility management while consolidating all of the company's cellular vendors through a single point of contact. The electronic platform handles invoice data mining and cost analysis, while providing simplified reporting into out of policy usage and device life cycle inventory. Additionally, eMOBUS™ provides a breadth and depth of business intelligence and process-management unavailable from cellular carriers. eMOBUS™ Electronic Mobility Management simplifies processes and pays for itself within the first 60 days. The solution offers strategic value for a price that makes business sense.