When You’re Too Busy Focusing on Business

The Client: McBride Electric, Inc. specializes in planning, implementing and protecting the electrical and voice/data/video infrastructure that is vital to commercial and industrial clients nationwide. Our teams of experts are focused in the areas of Technology/Equipment rollouts, Critical Systems and Energy Conservation. With a proud heritage since 1950, McBride serves more than 40% of the Fortune 100 through a unique combination of 13 regional branch offices and our best-of-breed affiliate organization.

The Results:

Through eMOBUS’ electronic mobility management platform, McBride Electric was able to consolidate fifteen wireless accounts spread across thirteen locations. Within 60 days, their Verizon billing costs dropped by 37%. David Fischer, IT Director – McBride Electric states, "for the small amount we pay each month, we pay less to Verizon, gain better customer support, and have one centralized system for all of our cellular needs."

Clear visibility allows McBride Electric to monitor and record out-of-policy cellular usage. Simple accounting functionality makes it easy for McBride Electric to allocate cellular costs by site location, department, and cost code in minutes. The complete electronic mobility management platform allows McBride Electric's IT and Accounting departments to spend minimal time on cellular so they can focus on planning and strategy rather than bill reconciliation and account maintenance.

The Challenges:

“For years we have tried working with Verizon to consolidate our accounts and figure out a way to allocate costs more accurately, but they insisted that our account was too small for enterprise benefits,” stated David Fischer, IT Director – McBride Electric. “Their excuse was that each location had already been assigned its own regional representatives.”

Management was done in-house at each branch as a completely manual process, including an attempt to review each user’s account, individually. Apart from the cost of processing the reports, the biggest issue was the lack of visibility of non-compliant wireless expense. Besides ordering non-standard devices and accessories, problems such as international long distance, roaming, ring tones, wall papers, and games, arose. McBride Electric knew the process was broken, but it was too small of a problem to formally address.

The Solution:

eMOBUS' SaaS model gives McBride Electric the freedom they need to submit service requests in accordance with carrier support hours without being tied to a desk. Users can access eMOBUS anytime, anywhere, and the 5:00am-5:00pm PST support hours are flexible enough to meet standard business hours across the country. Managers can all log in and share the same data or restrict information that is pertinent to specific locations. "The True Usage module was easy to deploy and accurately figures out each user’s cellular cost to the company," David says. "We got rid of all the massive spreadsheets, figuring out how to reconcile hundreds of cellular lines."

With the aid of the eMOBUS electronic mobility management platform, McBride Electric can easily localize management relationships in one system, reducing operational overhead without compromising the health of the entire account. eMOBUS has allowed McBride Electric to maximize their efforts to support the core business of the enterprise, rather than spending valuable time learning the intricacies of the mobile arena.