Diamond Environmental Services, a provider of on-site facility rentals for construction and event industries, includes a workforce that includes hundreds of fieldworkers in multiple subsidiaries who need to stay mobile 24/7 to get their jobs done effectively.
To support the company’s growing mobile workforce, Pedro Rubalcava, Operations Supervisor, was caught in difficult position — to maintain up-time for employees on numerous projects, he was forced into spending considerable amounts of time managing even simple requests with inefficient wireless carrier tools and customer service. With shrinking availability for higher priority tasks, Pedro looked to find a partner that could help them solve their mobility management issues; he was simply spending too much time managing mobility when other, more important tasks needed his immediate attention.
With day-to-day business depending on mobility, Diamond worked with eMOBUS to reduce burgeoning mobile costs, maintain up-time, and keep their team focused on the task at hand. eMOBUS was immediately able to reduce costs though in-depth carrier invoice analysis to pinpoint areas for voice and data plan optimization. With expenses down, eMOBUS immediately transitioned all of the company’s lines to the cloud-based EMM platform, which allows Diamond to manage the frequent device and plan change requests, generate usage and spend reports, and provide end-user support all from one tool.
With Pedro’s regained ability to focus on more mission-critical tasks, he relies on eMOBUS to help him manage mobility from end-to-end. “Before eMOBUS I might have spent 2-3 hours a day on the phone with carriers, but now things are handled through EMM in a matter of minutes.” Pedro is now able to spend minimal time managing mobility and leans on eMOBUS specialists to help keep things on track. As with all customers, eMOBUS provides Diamond Environmental with their own account manager who works directly with Pedro to make sure they are getting the most from wireless infrastructure and expenses. “The ability review an invoice and immediately analyze the data in EMM is great. I also appreciate the fact that another pair of eyes is reviewing our bills to catch incorrect charges and identify additional areas to save”.