Comprehensive services, software and support make eMOBUS the obvious choice for mid-size companies
For most organizations cellular is a low priority. In a rapidly growing environment, cellular is pushed even further down the priority list, almost becoming completely neglected. For NetSuite one of Silicon Valley’s fastest growing companies, managing mobility quietly grew into an overwhelming, time-consuming burden and an out-of-control line item. Maurice Smallwood, VP of IT, claims that 20% of his IT department’s time was spent on ordering, customer service,
device provisioning and billing related cellular issues. “Managing mobility was never high on my to-do list,” states Mr. Smallwood. “However, when my team informed me how much time they were spending on daily cellular tasks, I realized I had to take action.”
Carriers make it easy to order devices, but it’s a challenge to find the most cost-efficient plan for each user. Calling into the carrier, emailing your account representative, or making changes to your account through carrier systems may seem efficient, but the problems arise when the requests are still not executed correctly, come bill time. Additionally, monthly cellular invoices provide minimal account visibility, making it difficult to see when and where changes were made to the account. Being able to centralize and capture each change on the account is the key to effective enterprise mobility management. In corporate pooling plan environments, any one individual on the wrong plan can adversely affect the health of the entire account. Electronic Mobility Management references each change transaction against business intelligence rules before it is executed into the carriers systems preventing adverse account growth.
Carriers bundle packages of minutes, data, and text messaging plans, making account management so difficult to understand that most companies don’t invest the resources to properly manage it. The end result is high variable monthly charges, confusing and lengthy invoices and poor customer satisfaction. The eMOBUS Electronic Mobility Management ticketing system eliminates these concerns, allowing organizations to spend minimal time on cellular while keeping the account maintained. eMOBUS was the obvious choice for NetSuite. The solution paid for itself within the first 60 days. The web-based relationship helped take the guesswork out of cellular while consolidating all of the company’s cellular vendors through a single point of contact. “By deploying Electronic Mobility Management, we gained back half of our IT labor that was lost to cellular issues, while cutting direct billing costs by 23%,” said Maurice.
eMOBUS Electronic Mobility Management provides continuous bill optimization, on-demand account visibility and the added convenience, safety and efficiency from hosted delivery handling. The system does all of the data mining and cost analysis, while providing simplified reporting and useful visibility, offering a breadth and depth of process management and strategic value unavailable from cellular carriers.
NetSuite Inc. is a leading vendor of on-demand, integrated business management software suites for mid-size businesses and divisions of large companies. NetSuite enables mid-market companies to manage core business operations in a single system, which includes accounting / enterprise resource planning (ERP), customer relationship management (CRM), and ecommerce. NetSuite’s patent-pending “real-time dashboard” technology provides an easy-to-use view into up-to-date, role-specific business information.